Politique de remboursement
Return requests must be made within 10 days from the "delivered" date of the shipping service to: firstname.lastname@example.org. Please include the reason for your return request.
To be eligible for a return, your item must be unused and in the same condition that you received it. Minor irregularities are the hallmark of handcrafted articles and will not be considered a defect and eligible for a return. Proof of purchase is required for all returns with no exception.
Non-returnable items include:
Sale and Discounted Items
Custom Photographic Artwork
All returns must be pre-authorized by UncaLux prior to return shipping. A return authorization number, along with return shipping address, will be issued by UncaLux at the time of pre-authorization; returns will not be accepted without UncaLux pre-authorization.
Refunds or exchange adjustments for an authorized return will be processed only when the article has been received by Uncalux. Refunds or exchange adjustments for an authorized return will be issued via the payment method used to make the purchase.
UncaLux has the right to refuse an authorized return of goods that do not meet our Returns Policy.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are eligible for a refund, shipping costs will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.